Children Services

Children’s Services Section provides the following services:

  • Child Abuse: Investigations/In Home Services
  • In-Home Services
  • Foster Care Case Management/Foster Home (Resource Parent) Licensing
  • Adoptions and Post-adoption Services


Child Abuse: Investigations/In Home Services

Intake social workers receive reports of alleged abuse and neglect from individuals in the community, community professionals (examples-doctors, teachers and law enforcement).  The reports are documented based on state guidelines. For a report to be accepted for assessment the allegations in the report have to meet state requirements for acceptance. If the report is not accepted for assessment, letters are sent to the family and the person or agency making the report, to inform them of this decision.

Investigation-During the investigation, the social worker will visit the family to discuss the allegations made in the report.  The social worker may make more than one visit and may meet with others, in addition to family members. At this time, the social worker will determine if there are any immediate needs of the family and will work with family members to see these needs are met.  The social worker will also determine if any child or children living in the home can remain safely in the home during the assessment. 

If a child cannot remain safely in a home, living arrangements will be discussed with the parent to see if a relative or someone known to the parent or parents can safely care for the child or children. If this is not possible, the child or children may need to be placed in our Foster Care program.

To report suspected child abuse or neglect:

During regular business hours: Call 910-677-2450
After hours:  Call (910)489-4583
By Mail: CCDSS, P.O. Box 2429, Fayetteville, NC 28302
In Person: CCDSS, 1225 Ramsey St., Fayetteville, NC

Please DO NOT e-mail a report or leave a voicemail

In-Home Services are provided after an investigation has concluded that children were abused, neglected, or dependent and are at risk of serious future harm without ongoing protective services.  The goal of CPS In-Home Services is to work in partnership with families to keep children safely in their homes.


Foster Care Case Management/Foster Home (Resource Parent) Licensing

Foster Care is a family-centered service that is time-limited and goal-oriented when children must be removed from their homes for their safety and protection. Children Services recruits families or individuals interested in opening their hearts and homes to care for a child within the child’s home community.

Foster Home Licensing- A Foster parent (resource parent) is someone who provides temporary care in their home for children who are placed in foster care.

To learn more about becoming a Foster Parent

Contact the Foster Parent Recruiter at (910) 677-2541

Foster Parent Information Sessions:

On the third Thursday of every month
Cumberland County Department of Social Services building
1225 Ramsey Street, Fayetteville NC
Check-In at 1st Floor Reception Desk
Meetings are held at: 12:00 pm and 6:00pm


Adoption and Post Adoption Services

Adoption- provides a permanent home for children who cannot return to their family home.  It provides children with a family that can give them love, care, protection and opportunities essential for their personal growth and development.

Adoptive Parent Orientation

On the third Thursday of every month
Cumberland County Department of Social Services building
1225 Ramsey Street, Fayetteville NC
Check-In at 1st Floor Reception Desk
There are two meetings: 12:00 pm and 6:00pm

Contact Adoptive Parent Recruiter at (910) 677-2541


Post Adoption Services

  • Cumberland County Children Services provides support to adoptive families upon request to our agency.
  • Confidential Intermediary Services are for people who have been adopted and are looking for someone:
  • North Carolina adoption law limits the amount of information that may be released from adoption files. Adoption records in North Carolina are not open to the public. In fact, records are sealed, by statute, at the time the adoption is finalized and are not available for review by the adoptee or other requesting parties and cannot be released to anyone unless ordered by the Court. Unfortunately, North Carolina’s adoption laws do not permit the state Division of Social Services or the agencies that process the adoptions to share adoptive background information that would identify individuals either by name or location. Only non-identifying information and any health history that might be available can be shared with an adoptee.

Quick Contact List


(910) 677-2148 / 2019


(910) 677- 2315


(910) 677- 2567 / 2316


(910) 677-2983


(910) 677-2433


(910) 677-2450


(910) 677-2388 / 2389


(910) 677-2532


(910) 677-2551


(910) 677-2526


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